We know that sometimes even the best laid plans need to change. As a small independent business with limited spaces in each session, late cancellations can have a big impact on us. Our cancellation & refund policy is therefore designed to keep things transparent and fair for everyone, while offering as much flexibility as we reasonably can.

​

Community Sessions

• More than 48 hours before your session: full refund or free reschedule

• 24–48 hours before your session: one free reschedule only

• Less than 24 hours’ notice or no-show: no refund or reschedule

 

Aufguss Experiences & Events

• More than 120 hours (5 days) before your session: full refund

• 48–119 hours before your session: gift card for the full booking value or reschedule

• Less than 48 hours’ notice or no-show: no refund, gift card, or reschedule

 

Private Hire

• More than 7 days before your booking: full refund

• 5–6 days before your booking: 50% refund

• Less than 5 days’ notice: no refund, gift card, or reschedule

 

Gift Cards

Gift cards are valid for 12 months from the date of issue and are non-refundable.

 

How to cancel or reschedule your booking

To cancel or reschedule your booking, please follow the link in your booking confirmation email. If you have any questions about your booking, please contact us at hello@amberwavesauna.com.